Privacy Policy

Information We Collect

When you use our website, complete an eligibility screening or application, contact us, or otherwise interact with our services, we may collect information including:

• Name
• Date of birth
• Address
• Phone number
• Email address
• Household information
• Medicaid coverage and health plan information
• Medicaid or insurance identification information
• Information about food and nutrition needs
• Information related to eligibility for available services
• Dietary needs or restrictions
• Information you provide in response to screening or application questions
• Documents or information you choose or are required to upload
• Communications between you and our staff
• Other information necessary to determine eligibility, coordinate services, or provide assistance

We may also collect basic technical information when you use our website, such as browser type, device information, IP address, and website activity, where applicable.

How We Use Your Information

We may use the information we collect to:

• Review your application or eligibility screening
• Determine what programs or services may be available to you
• Verify information related to eligibility
• Contact you regarding your application
• Ask for additional information when necessary
• Help connect you with eligible food, nutrition, or related services
• Coordinate or arrange approved services
• Communicate with health plans, Social Care Networks, service providers, or other authorized organizations when necessary to process or provide services
• Maintain records relating to your application and services
• Improve our programs and operations
• Meet legal, regulatory, contractual, reporting, and compliance requirements
• Protect against fraud, misuse, or unauthorized activity

We will use personal information only for legitimate purposes related to our services, operations, and applicable legal or contractual requirements.

Medicaid and Health-Related Information

Some information submitted through this website may include Medicaid, health-related, or other sensitive personal information.

We take appropriate steps to protect this information and limit access to individuals and organizations that are authorized and have a legitimate need for the information.

Where applicable, additional privacy protections, authorizations, notices, or requirements may apply to health-related information.

How We May Share Information

We do not sell your personal information.

When necessary to determine eligibility, coordinate services, process your application, or provide approved services, information may be shared with authorized parties such as:

• Medicaid managed care organizations
• Social Care Networks
• Food and nutrition service providers
• Healthcare or community-service organizations involved in your services
• Authorized contractors and technology providers that support our operations
• Government or regulatory entities when required by law or program requirements
• Other parties when you authorize or direct us to share information

We seek to limit information sharing to what is reasonably necessary for the applicable purpose.

Information Security

We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Access to applicant information is restricted to authorized users based on their responsibilities.

However, no website, database, electronic communication, or information-storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to process applications, provide or coordinate services, maintain required records, comply with legal and contractual obligations, and fulfill legitimate operational purposes.

Retention periods may vary depending on the type of information and applicable program requirements.

Your Choices and Requests

Depending on applicable law and program requirements, you may be able to request access to or correction of certain personal information maintained about you.

Some information may need to be retained even after a request for deletion because of healthcare, Medicaid, contractual, legal, regulatory, recordkeeping, or other requirements.

To make a privacy-related request, contact us using the information below.

Website and Third-Party Links

Our website may contain links to third-party websites, including New York State government resources and other organizations.

Those websites operate independently and have their own privacy practices. Comprehensive Social Network is not responsible for the privacy practices or content of third-party websites.

Children’s Information

Our services may involve information about children when necessary for an application or service.

Where required, information concerning a minor should be submitted or authorized by a parent, legal guardian, or other person legally permitted to act on the minor’s behalf.

Changes to This Privacy Policy

We may update this Privacy Policy as our services, legal requirements, or privacy practices change.

When material changes are made, we will update the “Last Updated” date at the top of this policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Comprehensive Social Network
A Comprehensive Care Solutions Company

Email: info@ccsscn.org

Additional contact information may be added as it becomes available.